Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Wrong Size - We cannot take back items that were ordered in a wrong size...please be extra careful when ordering and refer to the size chart that accompanies each product.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.